GET ZILLA MEALS AT YOUR DOORSTEP

FAQ’s

-Who can order Zilla Meals?

Anyone!! Zilla Meals are made for anyone looking for a convenient, healthy, ready to eat meal. 

-Do I have to be a member of the local gym if it’s a drop off location to get meals?

No. These are centralized spots used for pick up! Simply walk in and tell them your name and you’ll receive your order

-Where are your meals manufactured? 

Zilla Meals are manufactured and shipped out from our FDA inspected, KY State health department approved commercial facility located in Somerset KY. All food is cooked, and sealed here in a temperature controlled environment.

-Do you ship?

YES!! We ship Nationwide! Shipping orders are shipped every Tuesday, Wednesday, and Thursday currently, to ensure they arrive on time before the weekend.

-What do I do if I have damaged meals from shipping?

Please take photos of the damaged meals/box within 24 hours of receiving the package and send to info@zilla-meals.com so a claim can be filed. A claim cannot be filed after 24 hours of receiving your meals per UPS & USPS

-What is the difference in a "Drop Location" and "Shipping" and "Personal Delivery"

Drop locations are our partner stores/ gyms that have agreed to be a hub to drop meals off to. We have numerous drop locations, simply select the one in your town and your meals will be delivered there. 

Shipping orders are sent via UPS or USPS. They are shipped directly to your doorstep

Personal delivery is a service we offer to our local customers in Somerset, Columbia, and Russell Springs KY. A Zilla Meals employee delivers the meals to your home or business in the local area listed above only.

-What should I expect when I receive my shipment in the mail?

Your Meals will arrive in an insulated box. We use dry ice to ensure proper temperature during transir. Each meal will have the pop lid securely attached to the plate. This is to insure no chipped pieces from the lids during transit end up in your meals or lids falling all over the box and food spillage

Are your meals gmo free?

YES! Our produce comes from organic, non gmo farms located in the south eastern United States. And our proteins are from antibiotic free sources!

-Do you select meals for me to order?

Our meals are bought Ala Carte and any meal can be purchased anytime. We give recommendations based on your input on the “What Zilla Meals are best for me” page, but as far as programs go, we do not offer coaching through Zilla Meals

-I bought a subscription, now what?

You will receive an email within 15 minutes of your purchase containing instructions on how to activate your specific subscription.

-Can I enter a discount code after I order?

Unfortunately, there is no way to retroactively add discount codes to a submitted order. Make sure you add the discount code at the checkout and activate it before checking out.

-Can I enter more than 1 discount code at checkout?

No our system only allows for 1 code to be used per order.

-Is the food weighed prior to, or post cooking?

To ensure accuracy with our macronutrients and calories, all food is weighed PRE cooking. (ie: 4oz of chicken breast = 24g of protein PRE cooked) Food weighed post cooking would have a higher macronutrient and calorie profile

-How long can the meals be stored?

Each meal has an expiration date listed on the label  most will fall between 5-10 days of the meal being manufactured

-What time is pick up?

Refer to the "Drop off/ Shipping Times" page

-How fresh are the meals cooked?

All meals are cooked the day before delivery, to ensure optimal freshness.

-Are your meals gluten free?

Yes and no. All of our meals will have allergen info below the macronutrients.

-What happens if I miss the drop time?

Each drop location is not responsible for your order and may throw away unpicked deliveries. Ensure you have made arrangements to get your meals on delivery day or email us at info@zilla-meals.com

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